Frequently asked questions
Orders & Shipping
How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number and link.
When will my order ship?
Each pair is handmade to order. Please allow 1-3 weeks for production and fulfillment before shipping.
Do you ship internationally?
Yes, worldwide shipping is available. Rates and delivery times vary by location.
Do you offer rush orders?
Yes! All styles are handmade to order, and we know sometimes you need your heels fast. If you need your order sooner than the standard 1–3 week production time, please contact us before placing your order to confirm availability.
Rush production may be available for an additional fee, depending on the design and how quickly you need your shoes. We’ll always do our best to accommodate your timeline while keeping the same level of quality and care.
Returns & Exchanges
What is your return & exchange policy?
Since each pair is handcrafted to order and production may begin shortly after your order is placed, all sales are final.
We do not accept cancellations, returns, or exchanges.
Please carefully review your size, style, color, and order details before completing your purchase. Ordering an incorrect size is not considered a product defect.
If there is an issue with your order, please contact us as soon as possible. Our goal is to ensure that every pair meets our quality standards before leaving our studio.
Care
How do I care for my heels?
Store them in their dust bag. Spot clean gently with a soft, damp cloth. For clear vinyl styles, mix a few drops of mild dish soap with warm water, wipe with a soft cloth, then dry.